How to make a medical complaint in Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah or Fujairah

Which body takes your complaint?

It depends on who runs or licenses the facility. Emirates Health Services (EHS) takes complaints about treatment in its own hospitals and centres.¹ The Ministry of Health and Prevention (MOHAP) takes complaints about private facilities it licenses in Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah.² Sharjah Health Authority (SHA) takes complaints about a service or facility it licenses.³

Al Bayan reported in May 2026 that Sharjah’s Executive Council Decision No. 29 of 2025 applies to the emirate’s government facilities and to private facilities in the emirate and its free zones.⁴ MOHAP’s service page, as published in February 2026, still lists private facilities in Sharjah.²

Check the authority named on the facility’s licence or letterhead, and ask the facility which authority licenses it. The where to complain tool gives the route once you know.

Is your hospital an EHS hospital?

Check this list. EHS names these hospitals as places to request its medical reports:⁵

• Sharjah: Al Qassimi Hospital, Al Qassimi Hospital for Women and Children, Kuwait Hospital Sharjah, Khorfakkan Hospital, Al Dhaid Hospital, Kalba Hospital
• Umm Al Quwain: Umm Al Quwain Hospital
• Ras Al Khaimah: Saqr Hospital, Shaam Hospital, Ibrahim Bin Hamad Obaidullah Hospital, Obaidallah Geriatric Hospital, Abdullah Bin Omran Obstetrics and Gynecology Hospital
• Fujairah: Fujairah Hospital, Dibba Hospital, Masafi Hospital
• Dubai: Al Kuwait Hospital, Al Amal Psychiatric Hospital

The UAE government portal sends complaints about government hospitals to EHS and complaints about private facilities to MOHAP.⁶

If your hospital is on this list, use the EHS route.

How do you complain about an EHS hospital?

Through the EHS medical complaints system, after logging in with UAE PASS. It covers complaints about diagnosis, treatment or other medical procedures in EHS hospitals and centres.¹

• Who can file: the patient, the patient’s parents or first-degree relatives, or a person appointed by the patient or family.
• Documents: a valid Emirates ID, available medical reports, and an ID proving your relationship to the patient.
• What to state: the patient’s name, the facility, the staff names if possible, and the cause of the complaint.
• Fee and time: free, and about 12 weeks.
• Limit: no later than 3 years after the incident.¹

EHS first sends the complaint to the facility where you were treated. A complaint “could be closed” if you take no action within 5 days. A clinical complaint the facility cannot resolve goes to the EHS Medical Liability Section, the professional is called to a hearing, and a committee decides.¹ EHS also lists info@ehs.gov.ae and the toll-free number 8008877.⁷

Reply to any EHS message within 5 days so the complaint stays open.

How do you appeal an EHS committee decision?

File within 30 days of legal notification of the report. The appeal goes to the Supreme Committee for Medical Liability. The patient, the patient’s parents or first-degree relatives, a person they appoint, or the practitioner can appeal.⁸ The fee is AED 5,000, paid through a link sent to your registered email that is valid for 30 days. EHS says it takes about 6 months and the decision is final.⁸ For help, call 800 8877.⁸

Pay the fee within the link’s 30 days. The appeal page covers the Supreme Committee.

How do you complain about a private clinic licensed by MOHAP?

Through MOHAP’s website or smart app, logging in with UAE PASS. The service is “Complaints about private health and pharmaceutical facilities and their medical staff”.²

• Who can file: UAE citizens and residents. The complainant must be a mentally sane adult “above the legal age (21 years)”. If the patient cannot file, a guardian, family member or power of attorney holder can.
• Documents: the complainant, patient and complaint details in the system, and the patient’s medical documents if any.
• Fee and time: free, and 45 days, longer for complex complaints.
• What it does not take: complaints about financial and insurance matters.²

A MOHAP officer contacts you to check the details. MOHAP requests the medical file from the facility and sends it to the Medical Liability Committee, which sets up a technical committee. The report goes to you, the facility and the doctor, and you may use it before the courts.² If a complaint about an inspection matter is proven, the file goes to the Health Practices Control Committee.²

MOHAP’s page does not set a time limit for filing and does not describe an appeal. Federal law gives you 30 days from legal notification of the report to file a grievance with the health authority.⁹ Ask MOHAP on 80011111 or info@mohap.gov.ae before you file.²

How do you complain to Sharjah Health Authority?

Through the SHA electronic system. You need an SHA account.³

• Who can file: any individual or legal representative, about a medical error in a facility licensed by SHA.
• Documents: your Emirates ID, medical reports or documents if any, and a power of attorney if you are not the patient.
• Fee and time: no fee. SHA says the time depends on the complaint and the medical committee’s procedures.
• Result: the Medical Liability Committee’s decision.
• Appeal: through the “Medical Complaint Outcome Appeal” service, within 30 days of receiving the decision.³

SHA’s phone number is +971 6 509 1666. The service page prints two different emails: info@sha.gov.ae in the page header and info@shj.ae in the contact details.³ The page does not set a time limit for filing.

Call SHA to confirm the email and any time limit before you file.

How do the three routes compare?

EHS, MOHAP and SHA differ on who can file, the time they state, the filing limit and the appeal.^1,8,2,3

MOHAP sets a minimum age of 21 for a complainant.² The Department of Health Abu Dhabi accepts a complaint from a patient over 18.¹⁰

Gather the checklist below, then file with the body that licenses your facility.

The small print

Sharjah’s Executive Council amended Decision No. 29 of 2025 by Decision No. 24 of 2026, dated 19 May 2026, which replaced Table No. 6 attached to it.¹¹ Al Bayan’s report described who the 2025 decision applies to.⁴

MOHAP’s service code is 110-07-006-000. Its page says financial and insurance complaints go to the Economic Department, and its FAQ says they fall under consumer protection or the judicial authorities.² The 30-day grievance period is Article 20 of Federal Decree-Law No. 4 of 2016. Without a grievance, the committee report is final.⁹