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How do you ask for your medical records?

Fill in the details and copy the request. It quotes the federal law that gives you a right to your file and a detailed report.

Who is asking?
What do you want?

Your request

To: The Medical Records Department, [name of hospital or clinic]

Subject: Request for a copy of medical file and medical report

I am [your full name], the patient. I request the following records for [your full name], covering treatment on [dates of treatment]:

- A complete copy of my medical file
- A detailed medical report on my condition

Federal Law No. (5) of 2019, Article 22, says the health facility shall give the patient a copy of his medical file, and the physician shall give the patient a detailed medical report, on a request by the patient, his custodian, guardian, trustee or legal agent.

Please confirm receipt of this request, tell me of any fee in advance, and say when and how the records will be provided.

[your full name]
[phone number and email]
[Emirates ID number]

What should you do before and after you send it?

  • Send it to the facility’s medical records or patient relations department by email, so you hold a dated copy.
  • If you ask for someone else, attach proof that you are their custodian, guardian, trustee or legal agent.
  • Ask for the original file to be kept. Federal law requires health records to be kept for at least 25 years from the last procedure.
  • In Dubai, note the date. The DHA policy says a request to access records is answered within one month.
  • EHS hospitals publish a medical report service: 5 working days and AED 50, as of their page dated November 2025.
  • Article 22 of Federal Law No. 5 of 2019 sets no deadline or fee for a copy of your file. If none arrives, ask the facility in writing for a date.

What the law says about your records, and who else may see them, is on the medical records page. A medical liability committee asks the facility for the original file itself.

Sources

What would you like to do next?